Dear?Calla, We're very sorry to hear about your bad experience, however, your story really does sound very much at odds with our clinic and how we operate. We suspect, for a number of reasons, that you may be getting us confused with another clinic, especially given that you saw a number of osteopaths in the area and in central London over a number of years. - We do not sell any products at the clinic (you can check this on our website) nor do we upsell treatments- if by that you mean pushing for longterm treatments at regular intervals. - We would rarely, if ever, need to provide a regular course of treatments to the same person for the same issue for more than 3 months. - Furthermore, none of our osteopaths can recall treating anyone by the name of Calla (assuming Calla is the name you go by), though it is obviously harder to double-check this without a surname. We do, however, agree that your management doesn't sound like it was handled as it should have been. Our website advertises a fee for a set number of treatments http://www.goosegreenclinic.net/therapies/osteopathy/ but because our management plan is different for each patient, we advise how many treatments a patient is likely to need at the first consultation- we emphasise that this is the patient's informed decision. Proper self-management rather than a protracted treatment period is always the ultimate objective of Osteopaths and these practices are required by our statutory regulator, the General Osteopathic Council. This is all especially important with long-term symptoms. No doubt Osteopaths don't always get this right and when this happens it is our responsibility to put this right with the patient as?best?we?can. Because the circumstances do sound at odds with our approach and it was possibly many years ago, could we ask you to please double check if we were really the osteopaths you saw? We are situated at 57-59 East Dulwich Road on the main road opposite Goose Green with Ravi Parbhoo the senior osteopath and founder of the clinic in 1999 , Louisa Henderson , Rory Lemon and Will Westwood practising here. We can totally relate to your experience and trying to avoid this, and providing a first class, effective and friendly service is one of the things which drives our practice. It would be good to discuss this more with you as the last thing we would want would be to to send away any unhappy clientele. With best?Wishes, Ravi?Parbhoo?(Senior?Osteopath?and?founder?of?the?clinic)