I was in a life/death situation a few years ago. I too waited long for an ambulance, and had to call them twice while in distress, being for them to hurry because I was home alone with my 7 year old child who was starting to panic from what she was witnessing, it is beyond terrifying to wait in the crevasse between life and death. I would have wanted some one like the nurse from the charity shop, Save the Children by my side. I saw the accident, I saw the look in the woman's face and recognized what she was going through. I went to the charity shop and asked Ellie Hazel out for coffee, just to thank her, just to let her know that her act of compassion is truly beautiful and there are many in ED who really appreciate what she did for the injured woman. What most of you don't know is that Ellie's compassion also went out to the taxi drive who she could see was in a state of shock. After the injured woman was taken away by the ambulance, Ellie's attention turned towards the driver. She's a true humanitarian! Thank you Ellie Hazel!