Putting feelers out to know what, if anything, I can do about this. I'm not going to name the nursery, as I think that would be pointless at this stage and just create bad feeling, but.... I put my son on the waiting list for a local nursery in May 2012. I paid the admin fee of 30 quid and, whilst saying that she couldn't guarantee a place for June 2013 when I went back to work, she said I should be optimistic. A year went by, no place. Fine. We put him into another nursery and was still set on moving him when a place came up. May 2014 - still no place -2 years later. I phoned and was told he was still on the list. Because we are looking for alternatives at the moment, I phoned again this month. The manager seemed to have no organised system - couldn't find us on the list over the phone- and later I received a stock email saying that there were no places for his age put he would still be on the list. To be honest, I think she's mismanaged the lists. My only other explanation is that she's taken against us in some way - can't see how, as I've only met her once on the tour, but it's been niggling at me that we had to put our occupations down and she might not have considered us worthy material. I want a refund, essentially. I don't think that my son had been given a reasonable chance of getting in to the nursery and I don't think we've been given adequate explanation for why - 28 months later - he still has no prospect of a place. I don't think he will be offered a place either. (On the phone, when I asked why it had taken so long, she asked if we were offered a place and turned it down - which we hadn't- so she obviously knows this isn't correct). Just wanted to see if anyone else had a problem like this? Am I being unreasonable in my expectations?