niozza

Pure curiosity but I wonder why all of these activities are always in the morning as opposed to the afternoon? I understand that some people might have school pickups if they have multiple (older) kids, but it's so hard to find activities for toddlers in the afternoon anywhere...

I love how the info provided in the online stakeholder consultation differs from what they posted to local residents....specifically omitting to mention the Provisional event day on 22/5... no surprise there

Just got in touch with the MP, but other than that I can barely see a way out of this? News articles have been written in the past and got us nowhere. Don't want to be too negative but trying to be realistic on what can be achieved at this point. Someone more experienced than me might beg to differ- please do, as I'd so love to be proven wrong on this and see some light at the end of the tunnel!

A tracked 48 parcel dispatched on 22/9 (!) turned up yesterday. So much for the 2-3 working days! Do we have to constantly write to the MP? I mean, what can really be done about it - it seems like our voice isn't heard or they simply don't care? Plus the working conditions in the sorting office must be insane from an organisational and motivational point of view...

Hi, I am a native Italian speaker who would love to organise play dates for my little one (21M) with Italian speaking children (similar age or above) as to keep up the language. The few friends who were raising bilingual children have all moved abroad and my current mates have kids who only speak English, so would love to connect with those in a similar situation. Don't mind if the parents aren't native Italian speakers themselves as long as the child knows and wants to keep up Italian! PM me if interested.

What's the situation with parcels? Been sent a first class one on Monday- still no sign of it. Is it the usual "first class means 2 weeks minimum" round here?

I don't think anyone on this thread said anything negative / dismissing about any postman. The reason we're complaining is that MANAGEMENT (not poor postal workers) failed time and time again. I even asked my postman if the complaints would reflect badly on him before I complained, but he actually encouraged me to complain and be vocal about it. Same with the lady in Peckham - she strongly suggested us to complain in writing. Sometimes when you buy certain items there is no alternative other than RM and occasionally people might want to send you items using RM. I told all my friends not to send me anything for the foreseeable but don't think it's the answer. We are complaining about lack of accountability, which is something I believe postal workers agree upon when thinking of management.

I pushed on with the CEO office and this is what I've got. Basically empty words, you judge for yourselves. And no parcels received for over a month now. Dear , Thank you for your email to my colleague, Rebecca. I appreciate your frustration with the situation and once again I offer our deepest apologies. Regrettably I am unable to provide you with a materially different response to that which you have already received. We are doing all that we can to provide the best possible service to our customers, including those in your area. This is a challenging time and there is not a simple solution, but the staff in your local Delivery Office are doing everything that can be done to minimise any disruption and process the mail as efficiently as possible. Kind regards, Luis Ponte

You're right. I received the exact same thing and it originally ended up in my spam folder as well! Haven't been given a reference number though so not sure I could take it further (ie Postal Review Panel). Not that it might make a blinking difference seeing how 'seriously' they are taking the whole affair... I suspect many of us on here have received that exact same cut and paste response. Farcical that they are still blaming the CWU strike.

Given up on ever seeing those parcels from mid-October TBH. Got mail delivered this morning, but haven't seen a parcel van for several weeks now. Our postie said to avoid RM for the foreseeable, which speaks volumes. Will this ever be sorted?

Thanks green bean, sorry to hear about yet another ruined birthday...

So....are they suggesting parcels posted on 11/10 are ALL lost? Awaiting 4 since then, a birthday ruined and no joy at the sorting office. It would be nice to know what one should do and have less apologies and more actions to fix this mess!! Mail is sort of ok (with some delays) but I haven't seen a parcel delivery for weeks now...

Hi, the way I am reading RM's response is that they have received several complaints very recently but before the strikes not much for the past 8 months. But it's my interpretation of it. Helen Hayes said: "I am very sorry to hear about the current unacceptable level of service you are receiving. As you may know, I have been raising my concerns about the serious failings in local Royal Mail services for many years, and constituents across a number of different postcode areas are currently raising concerns once again about poor and infrequent service. I know that many residents have experienced problems with their postal deliveries since the SE22 Delivery Office closed in 2018 and that this continues to impact people’s lives. [...] I meet regularly with Royal Mail to press them on the need to improve postal delivery services in our area and please rest assured that I will continue to do all that I can to raise residents’ concerns about this important issue. Royal Mail have unfortunately consistently failed to acknowledge the seriousness of the issues or the depth of the impact that they have had on local residents in SE22, and please rest assured that I will continue to raise my concerns. In my recent correspondence, I have mentioned that I also do not believe that these issues are related to strikes." Hope this helps. So the ceo office is denying being contacted in last weeks by myself and others on here? What did Helen Hayes say, she didn't bother to respond to me?

Received a reply both from RM and Helen Hayes. The RM one is quite apologetic, but no solutions brought forward. Interestingly, they said: "Regarding your comments of there having been issues previous to the industrial action, I can see we in the CEO Office were contacted at the end of last year into the beginning of this year, but nothing over the last 8 months. Customers may have contacted us via the usual Customer Service channels within this time but I won’t be able to locate those unless the customer comes directly to us." So please when you complain do so using the ceo office email other users flagged on this thread!

For what it's worth, I've just sent my complaint- highlighting the fact that it's nothing to do with the strikes/Covid. Told them not to bother sending a "regrettably, due to strike action.." type of response as it would be disingenuous, so not sure if I'll ever get one! Should I do so, I'll keep you posted.

On this note, I should add that if you try to go to the Peckham sorting office to collect parcels they simply won't give them to you as: "it's like trying to find a needle in a haystack". Lady there was really nice but said chaos reigns supreme and they know the situation of the ED post is terrible. Some of the Peckham posties apparently are going to step in and help to sort out backlog next week (they are only striking on Fri it seems). I really hope so, as I have parcels posted on 11/10 still not delivered. Some tracked too. I wonder if anyone who complained to the CEO/MPs has had any response?

Thanks both! Will try that, glad to hear they eventually do sort issues as I started to doubt that.

You'll be surprised but a few did! A catalogue of errors- starting from a faulty water meter that took months to be fixed and now they claim a 'phantom' leak again. You can't make up the incompetence really. Plus, they refuse to fix a leak in front of my property as they have a dispute with my address already, but they forget the dispute is about my private supply and the other is public...

Hi everyone, Just wondering how many of you have/had suffered appalling service from Thames Water? They have one of the worst rating on Trustpilot that I've ever seen (I could add my experience to that), plus their behaviour is careless at best. Asking as I can see no recent petitions against them, but they have been fined multiple times and they are clearly doing no good. I am not a lawyer or journalist/social media guru but it would be great if things can change as nobody seems to care - just don't know where to start?

Good question, Kerry. FIL talked to a postman yesterday (haven?t seen them myself for over a week!) and said that is mayhem down there so wasn?t advising to try the sorting office. Whether that?s true or not I can?t say, but they warned about a potential wasted journey.

Thank you so much for that, DulwichFox