JnClaude Wrote: ------------------------------------------------------- > I have not heard back from Sandra. The mobile > number I have for her is 07913955780. I would > appreciate it if anyone have a different number or > email address for her or postal address. That is the number I used and organised cleaning with her. Oh how I WISH I had searched her name on here before getting her to do our cleaning. She had responded to a post I put on here and I just booked her. Silly me. I had originally booked her for domestic cleaning but later told her I needed a post build heavier clean. After explaining all that I needed done, she said she didn't have time to do all of the work. I then asked if she could still come for the 3 hours anyway and just clean the new extension upstairs, to which she agreed and explained she cleans with someone else so it's 1.5 hours but double the man power. She arrived with 2 other young ladies. She spoke in English to them but they weren't English themselves. I showed her what I needed done. The rooms were unfurnished and needed wiping down, floors cleaned, bathrooms cleaned and all cupboards wiped down. There was dust from the decorating but it was manageable with wiping down. She then went on to say this wasn't regular cleaning and she never charges ?10/hour for what I was asking but that they would get on with it anyway. However I had made it clear to her previously what I had wanted done in terms of cleaning the extension. She said she wasn't going to clean because she had hurt her back and that's why she had 2 girls with her. I asked them to clean the windows if there was time left. But she said there wouldn't be time. They finished after one hour and when I questioned what they were going to do for the remaining half an hour, Sandra told me it's ?15 per hour for the sort of cleaning they've done and there was 3 of them doing it! (Thought you had a bad back?!) I argued that it was clear what was required from Them when I booked her and that she never mentioned a higher cost for cleaning after the builders. But she wouldn't back down. My baby was starting to cry in his bouncer and I didn't want to get into an argument in my home. So just gave her the money and they left. There's still dust in all of the rooms and in the corners. The floor was moped over very quickly and not really cleaned. The bathroom tiles are still dusty too. So I'm not sure what ?15 per hour rate covers?!! I've been completely ripped off and as people say, the girls didn't look too happy either. More fool me for not checking up properly.