coolvijay2k

After reading all these posts and the reviews from the car giant site (mostly positive??), I have decided to share my experience I had with CarGiant. Do read it if you want a sincere review from someone. To put it in one single word, it was absolute shambles (an absolute rip off, simply ludicrous). I saw a car on their website last September (4 year old Mazda 6 Sport). We went down to Cargiant and decided to buy the car. The sales advisor we spoke to absolutely cheated us (misselling the products) bringing the value up by ?1000. An extra ?1000 was because of a 1 year guarantee (with AA) and Guard-X and so on. He persuaded us to buy the guarantee stating that it would cover most of the stuff for the whole year and the Guard-x would get rid of the scratches on the car and etc. Neither of them was true. When we went down to pick up the car, we noticed that they had done a shabby job with Guard-x, so the advisor asked us to make an appointment again to get it sorted which we did, and after 2 weeks it was the same old same old, nothing happened with the so called Guard-x. After we collected the vehicle, within a week an advisor called us stating that the Road tax price wasn?t included in the total price of the car and he asked us to pay for the Road tax. After a week of arguments, I decided to pay for it to avoid them from calling me at 9 or 10pm at night. Within the first 2-3 weeks, the DPF light and engine management lights started flashing when we were 300 miles away from home. We didn?t know what to do. It was 8pm on a Thursday evening; we were stranded, standing there on the hard shoulders, trying to contact someone. We couldn?t get hold of anyone from Cargiant because apparently Car giant closes at 7pm. I wonder how they were chasing me for the Road tax at 9 or 10pm at night. Anyway, we called up Mazda dealer to understand the seriousness of the problem and they said it was safe to drive as long as we get it looked at in the morning. Next morning we called up Cargiant and they asked us to take it to the nearest approved garage. They fixed it by doing some tweaks and doing DPF regeneration and I didn?t have to pay for it because it was under Cargiant Warranty. They didn?t tell me anything about what the problem was and if it is a recurring issue and so on. Had they mentioned anything about these issues I could have returned the vehicle back to the Cargiant then. Over the last 6-7 months DPF has always been an issue. I did the regeneration myself driving at a certain speed (with the right RPM) but couple of weeks ago the DPF started flashing again, which I can?t get rid of. I called up Cargiant and they said it?s outside their warranty and asked me to contact AA warranty. And AA says, DPF is not covered in the guarantee. Also, they asked me to take it to their approved garages and it would cost me ?50 plus VAT to diagnose the problem and if there is a problem then I?m expected to pay for it. Really? I wonder what the Guarantee is for. I took it to 3 different garages and they can?t resolve the problem and the performance of the car is going downhill as well. Apparently Cargiant should have changed the DPF filter when they first saw the problem but they haven?t done that which could cost me ?1000 to replace the filter which I ?m not prepared to spend. Cargiant should take the responsibility and do something about it. I just want to return this car to Cargiant and get my money back because technically it?s an existing fault which they didn?t make me aware of.