M_Cara

Just had my own experience of rude customer service: last winter Merryfields reheeled a pair of boots and completely resoled my husband's brogues - and neither repair was cheap. This year, after taking in one of the same boots that needed a new zip, he quoted ?40 due to it being a tan colour and said it would take a long time to complete the job. he suggested it might not be worth the cost, which I could use to buy a new pair of boots. I decided to leave the boot with him to repair as they are my favourite, but having a chance to think about it overnight, I realised that it wasn't a good use of my ?40. The next day I came past to say I'd taken his advice and changed my mind. He said the boot was now with his supplier who was colour matching the zip and it would be over a week till it would be back in the shop. 10 days later I go to collect the boot and was obviously taking too long for his liking find the job ticket. He told me I had 'wasted enough of his time already'. I won't be wasting any more of his time in future either! Timpsons it will be.