Hi cantthinkofaname I agree, there definitely has been a decline at the surgery over the years, not so much in the Doctors themselves, one in particular has been constantly outstanding, but there has been a decline in appointment times, a particular attitude with one of the staff behind the counter (which has now been addressed) & another time one of the staff (who has now left) had her feet up on the desk/ counter (unhygienic to say the least) whilst at the same time seeing patients at the front counter. When I called I had to wait 35- 40 minutes