mells

I strongly recommend Giulio He has helped me back to fitness after a chronic knee injury. He has been amazingly supportive through the continuing arthritis flare ups and easily adjusts the sessions to enable me to as much as I am able. He has thorough structured plans which stretch you. He uses his humour to make an hours hard work out feel like fun. No 2 sessions are the same which means it never feels dull. I never thought I would be able to ski again, but Giulio's training sessions has meant that it became possible this year. He is a lovely guy who really gets results.

Have just heard that Noah's ark has been closed as a precaution

I feel the same way. I have been with the practice since Dr Grant was there and the the doctors who were there until they jumped ship were brilliant. I have never previously had any cause for complaint. What makes me most angry is that this private company were awarded the contract no doubt on the basis of providing quality healthcare to the local community for a fee and they are still getting that fee and no doubt making a handsome profit at our cost. Any suggestions as to how we can most effectively fight this issue would be welcome for the sake of us all. This is a far bigger issue than the failing telephone booking system it is about being denied access to qualified GP's and dealing with the clinical errors of under qualified staff. Far from being a modern system for the benefit of patients it is a third world system which the community has no confidence in.

Their home page gives the impression that this still exists - do you know anyone who has been to one recently. A friend heard directly from them that they have decided to only allow patients to fill in feed back forms - a total cop out. The pretty pics of smiling staff are organised by Fradd's nephews who are good at the PR side of things. They slightly misfired with the advertising on their new appointment cards which have a funeral director advertising on them. Really inspires confidence. A fine old surgery going down the tubes

It is a total mess they have decided not to have a patient forum as they can't handle the out pouring from their patients. Southwark PCT recommend that these are held every 4-6 months but can't impose this on a private company. So we are stuck with crap surgery and no forum to express our views - great!

Concordia Health's contract comes to an end in May 2009 so now is the time to ensure that the PCT is aware of the gross dissatisfaction of patients who have the misfortune of being with this once fine but now disastrous surgery privately owned by Dr Fradd who's philosophy is that a practise of 7,000 patients can be run with a single GP and a collection of nurses http://nhsblogdoc.blogspot.com/2008/03/simon-fradd-does-his-sums.html. The Melbourne Grove website states there are 4 GP's in fact 1 resigned, another is on extended sick leave which leaves just 2 GP's so he is well on target for getting down to just the 1 GP it would appear. Meanwhile he employs his 2 nephews with no medical background. The following link reveals this private firm to be one of the poorest performers in the country http://www.healthcarerepublic.com/news/GP/773079/Private-firms-score-less-quality-points/ It is now vital that complaints be directed to Email: complaints.incidents@southwarkpct.nhs.uk The long suffering GP's are fantastic but moral is noticeably low and the receptionists rude and unhelpful