One of the best things I have entrenched in my children is their instinctive "My pleasure mate" response to a perceived lack of basic manners. They can behave badly, make my life occasional hell, but nothing gives me as much pleasure as watching them realise that what I have been saying every time I've given them anything without a thank you is actually based in a ritual process of awareness and sensitivity. My life and business is about service, and we are here to serve. That doesn't make my employees servants. Unless you grew up with an entire team of staff doing the sh1t your mum and dad were taught by their parents that these people were born to do, you have no excuse. And if you are one of those, we have a whole new set of issues to discuss, but ultimately it's not your fault until you hear and don't listen. Whilst I'm in ranting mode, what are the chances of the EDF championing my #guerillagritting scheme? It's kind of an extension of manners, really...