My expeirence of virgin is explained in a letter that i sent them Sir, I am not usually one to put ?pen to paper? however when you read my experience with Virgin Media I am sure you will agree that your company has failed to provide any reasonable expectation of service and are in breach of contract as you have repeatedly failed to deliver the service(s) that you are charging for. In February 2012, I decided that after 7 enjoyable years with SKY that my requirement was now for faster broadband and I would change my service provider to Virgin Media, as I believed that all the service providers offered very similar packages and service. This na?ve assumption has led to a year of enduring telephone conversations, being lied to, hung up on and insulted by call centre staff and I have lost many weekends waiting in hope that a virgin service engineer will finally resolve the myriad of issues. Since my first appointment to install 3 Tivo boxes, broadband and telephone in March 2012, I have been engulfed with issues and excuses which have included running cables to wrong rooms, no telephone service, slow internet, no internet, poor picture quality, unable to run on-demand programmes, unable to record programmes, unable to watch channels that I have subscribed to. Disappointingly , I have had on average a phone call to or from Virgin Media every week since March 2012, this call will usual last between 40 minutes and 2 hours. I will be passed between several different departments, all promising that this will finally resolve the problems that I have been experiencing. I have confirmed with your call centre that I am currently on my 20th service engineer visit and an additional 7 times when engineers were arranged but failed to arrive after we sacrificed a full day waiting in. After 14 months I am now being told that the engineers have completed a range of testing at the exchange and now understand the problem has been 2 fold. Firstly, when installing the system the cable connection to the property was incorrect and the cable used could not cope with the number of devices that were connected, this is due to be replaced to an RG11 cable and secondly there is apparently a damaged cable somewhere in the street and it will be necessary to excavate the road to replace the cable. Although I am relieved that this will soon be resolved, I am at a loss to understand how a simple installation can be complicated and with so many errors, how a call-centre can be both dismissive and unable to coordinate with your service engineers and why I am expected to continue to pay for services that I don?t receive and that I will be credited the money back to my account when the service is fixed (and therefore imprisoning me into a long term contract). Although I have already had some refunds I believe that I am entitled to a full refund as the system was installed incorrectly and I have been unable to receive the full service. Additionally, I feel that I should be compensated for the number of telephone calls that I have had to make to Virgin Media and for the number of lost days waiting in for engineers. I would be grateful for your immediate attention to this letter. After failing to turn up to their next appointment, I dropped Virgin media and I would reccomend that anyone thinking of using their services to think again.