So an update on this for those going through the process as we have just done. The contact details AyngeG1 is the same one I ended up getting. We served the notice to him (saved us a little money) and he passed it on to his contact (Sau Phong Nhin). To be fair they were pretty prompt at responding etc. If you want his email address then I can pm' you this. Their default position is to dissent to the works so be aware, which basically means they want their own surveyor to do a schedule of condition (basically photos of the property) and draw up the award. Sometimes they may agree to use an agreed surveyor or may ask them to be independent. The latter option will cost you a lot more money to already an expensive process. Southwark appoint their own surveyor (William Martin Property and Construction Consultants) and thankfully Southwark agreed for us to him too. They work on a time basis and the estimate for the work was about 13 hours and typically charge ?195+vat for the senior surveyor and ?125+vat for the junior. The total cost is unknown but I estimated it to be about ?2000 for just dealing with Southwark. One thing to note/watch out for, is that if the council tennants have lived their longer than 1 year then you need to get their consent. By rights they could also ask for an independent surveyor (more cost) so you need to make sure you speak to them get consent. We had great council neighbours and both consented and thankfully it didn't add any cost - just more paperwork. Our non-council neighbours have been great and consented to the works, but we took the decision to get a schedule of condition (i.e. photos) for their property to cover us both in case anything goes wrong. I would seriously recommend this as it protects you both from issues down the line - consider it an insurance policy. It costs about ?450+vat for this and I think it is worth it. In total, I would say this process has taken just over a month from the point of the notice being served to an award being drawn up. Not long really and to be fair it has been pretty straightforward. Hope that helps anyone in the future and if you need any help then don't hesitate to PM us.