I don't care much about the bag eco-issue. If a shop doesn't want to use them I can't make them, but there's no harm in asking. Or so I thought. A bag contains about 4g of plastic, which is less than most fmcg containers. Obviously it would be awesome to get rid of all packaging, but I don't see why the bags should take the biggest hit, they are rather useful unlike the plastic trays fruit and veg are often packed in. etc.. Anyway my problem with G&B has moved beyond bags. They now see themselves as the next Julian Assange. G&B has a company contact form: http://www.greenandbluewines.com/index.php/CONTACT/Contact-Green-Blue.html So, because I like having the option of a (free) carrier, I decided to send some customer feedback to that effect. Laced with sarcasm, sure, but not downright rude - and heck, I'm an angry customer, that's what these forms are for! Next, Ms Y from G&B emails me back with a lengthy diatribe, containing the key paragraph: "As a business, we refuse to be involved in a hugely irresponsible and wasteful procedure (the offering of plastic bags) to compensate for lazy or forgetful behavior. ". (my emphasis) So bit of a heated exchange, no big deal really. And as Ms Y says, she was in a bad mood. UNTIL - I notice G&B have posted my private message (posted using their company web site remember) on their blog! http://www.greenandbluewines.com/index.php/Plastic-bags-An-Altercation.html I'd say that was bad manners, and they really should have asked. From what I can see the practice of quoting a private email is frowned upon, and is certainly rather unprofessional for a business. http://ask.metafilter.com/45888/Quoting-from-email-intellectual-property-or-privacy-issue If anyone can be bothered reading the whole blog post they'll note my wife has generally agreed that plastic bags are bad and mainly uses a canvas bag when shopping herself. This is as good as public opinion gets on the bag issue, and should be applauded - yet Ms Y fails to notice she is speaking to an ally, and continues the rant. So careful what you say to G&B, they're a bit web-happy, and don't have a "comment" button on the blog. Tsk. I would have posed the bag question on the forum if I'd wanted it aired in public. Overall I'm disgruntled and rather surprised by their behavior. They are a shop not a environmental institution right? Shops are normally a bit more polite to their customers, even ones they don't agree with. The only good outcome I can take from the situations is the villainous "Mr X" name they gave me, it's got a good ring to it.