I am not sure if I have posted this in the correct section so apologies if not. I need some advice with regards to an incident which occurred yesterday. I enrolled my child onto a fairly well known, local, children's music keyboard class. They operate in several areas and we opted for the summer course running in the mornings. This commenced yesterday and was meant to run until the end of this week, based at Herne Hill. We booked in June and paid the ?99 fee, clearly informing the director that our child had ADHD (Attention Deficit Hyperactivity Disorder). At no point were any concerns about this raised and we received confirmation that it would be fine to proceed. Yesterday morning, my child arrived and I left her at the session. When I collected her, I was informed that she had been a little "disruptive". Further conversations with the director last night led to her stating that she did not feel the course was suitable for my daughter. This in itself is annoying enough bearing in mind my daughter had been looking forward to the classes but I would have accepted it. When I asked for a refund however she refused to give me one stating that the T&C state no refunds can be given. I understand that if I were to cancel at the last minute, I should not expect a refund but where do I stand if the company refuses to provide the service. It seems a litle unfair in my opinion. When I complained, the director said my child can attend if I accompany her for each 2 1/2 hour session (for the rest of the week). The course was not advertised as parents being expected to attend and I would not have enrolled her had this been made clear - for a variety of reasons, but mainly because it is not good for her self esteem to be the only child in a class with a parent sitting next to her (she is 7). My daughter has attended many other holiday activities since she entered reception 3 years ago and I have never had any problems of this kind before. I am feeling a little surprised and upset to be honest and would greatly appreciate some advice on this. Many thanks.
