I had my toddler with me in Dulwich park and he had a nasty fall on the gravel by the lake. He grazed a knee and an elbow quite badly so after a stop in the cafe loos trying to stop the bleeding and clean the grit out the wounds I rushed him down to the pharmacy (Rumsey) in the village for large plasters. I got in there - there were 2 men behind the counter and when it was my turn I explained that my child had a fall and asked for assistance - I bought an anti-septic spray and large bandages - but I was really surprised how unhelpful and unsympathetic they were. My child was crying in pain since I had made the mistake of pressing tissue against the wounds to stop the copious bleeding and the tissue had stuck in the deep wounds. (I won't be making that mistake again). There was still loads of grit in there too - despite attempts in the cafe toilets to wash the wounds. I was almost crying myself (it is horrid when your child is so distressed) and the men behind the counter offered no help, no words of sympathy, no advice, but INSTEAD made snide comments to each other about how I was using the wrong spray and should be using a anti-bacterial wipe first. When I entered the chemist I asked for advice which I wasn't given ("we aren't trained to give advice") and they refused point blank to even look at my son. They told me if I was concerned to take him to a doctor. So to then overhear them talking loudly that I was doing it all wrong as my child cried his eyes out was the most unhelpful thing ever. I have never been anywhere and asked for help with a crying child to be met with such indifference. They didn't once look my toddler in the face and ask him if he was ok or offer ANY words at all. They all but ignored us unless asked a direct question - which was met with a wave of the hand. As I paid for the spray and bandages I told them they hadn't been very helpful, and that I had recently been somewhere (the Lloyds pharmacy on Northcross Rd - fantastic service) when my child had been unwell for some advice and they had been so kind and given him lots of attention and lots of reassurance to me - so could the Rumsey think about their customer service levels? They simply told me that if somewhere gave me better service to go there in future and not bother using them. Obviously I will be doing this in future - it is just a shame that this pharmacy in Dulwich village doesn't have any competition around it. Anyway I can't stop thinking about this altercation - is this normal behaviour? Has anyone else found these men rude? Did they for some reason take a dislike to me? Also why wasn't there a trained pharmacist on hand to give advice? Isn't that what a chemist shop is all about? Somewhere to go for advice? Sorry - new to the area and need to vent as just was astonished at this experience. Any thoughts anyone?