I am not going to disagree, on a basic and traditional level, British cuisine remains great, some wonderful fish restaurants in the westcountry/Wales and the west coast of Scotland. Some great local traditional pubs which serve local meats and veg, even in London we have traditional pie and eel shops serving up high quality but some would say very basic and bland cuisine. When we venture into the modern continental style with a British edge, we hit a brick wall in my opinion. Chains like the Beefeater and Harvester are still seen as the staple for a night out in places like Birmingham, Manchester, the London suburbs. You therefore cannot expect high qualty customer service across the board when all we are doing is diversifying into chains!