Am I being unreasonable? In order to take my kids swimming I have had to "join" for free. This involved filling out personal details for all five members of my family, including date of birth, email, emergency phone numbers. The website apparently does not work very well and I was initially unable to enter my phone number. Finally the website accepted my phone number but then timed out when I attempted to submit the form and I now have to start again. You cannot just turn up and pay and go swimming. I was told this is for health and safety and safeguarding but I suspect it's a more cynical harvesting of personal data. Shouldn't they be encouraging people to exercise? I'm exasperated and have wasted nearly an hour on their hard to navigate website three phone call and still haven't managed to register.