IlonaM

You can search online at the Law Society Find a Lawyer: http://www.lawsociety.org.uk/find-a-solicitor/ Also have a look at Chambers Directory for lawyers with peer recommendations: http://www.chambersandpartners.com/uk For London - employee they list: Employment: Employee: London Band 1 Slater & Gordon Lawyers Band 2 Bindmans LLP, Leigh Day & Co Band 3 Ferguson Solicitors LLP, Pattinson & Brewer, Simpson Millar LLP, Stewarts Law LLP Bindmans, Leigh Day & Co, and Pattinson & Brewer are all firms with strong reputations that I know as a non-practising solicitor. Bindmans represented a colleague of mine in an employment matter in the past. Both Bindmans & Leigh Day and Co do a lot of human rights work. You can see more info, peer reviews and contact details at Chambers & Partyners website (http://www.chambersandpartners.com/uk/Editorial/72761).

If you don't get satisfaction by following the good advice above, which should work if it is a good firm which values customer relations, Citizens Advice are a good place to follow-up for free advice. If you have free legal advice offered through your home insurance or union membership you could always get free advice from a solicitor this way. If you had to take legal action it would be through the Small Claims procedure (see info at: http://www.adviceguide.org.uk/england/your_rights/legal_system/small_claims.htm), but it would be good to resolve the issue without having to take this step and the effort rather depends on the value of the property lost.