Hi again all!, I started a thread on this in 2013, and I am still living with the noise I am encountering from my upstairs neighbour, due to her sanding the original house floorboards. I have tried to speak with her regarding this, a few times since my original post ( as i had just about had enough) and asked politly one evening, at 9pm, as I heard her coming in our shared hallway ( i live in a ground floor conversion, my neighbour the flat above). This particular evening it was very load footsteps across my entire flat ceilings, as she has sanded the entire flat, her attitude was to ( as soon as she realised what i was about to talk about, as she is on occasion, depending on her mood, friendly, turned her back on me in her climb of the shared hallway stairs, say very rudely, wait for it.........." I have a migraine " really, is she taking the p**s. Which infuriated me, and I did tell her exactly what I thought of her rude manner. To explain this further, my neighbour also rents a room out in her flat, directly above my bedroom, I am having different people there often ( i know she can have visitors, of course), but she is renting the room out, she has also rented out the entire flat to a family, a year back, for 3 months. The family were two heavy built people, with a small child. They were a lovely family, and apologised for the noise, as they knew how bad it must be, and probably because they can also hear me downstairs too, I'm guessing? ( can you hear the people on the ground floor too?) They also explained to me that they had never even met or knew my neighbour, only through a friend, they had come to rent the flat, for a period of 3 months, and was paying over a grand a month for it ( sorry forgot to add, we are both southwark council tenants). I did end up making an appointment to see a representative of southwark council, regarding "some issues" that they could help me with. I explained my neighbour was away, and the noise I was encountering was really bad, but no fault of the people staying there ( i never went as far as saying what they had told me, as i really didn't want to make this situation worse) I was told that they would set up a mediation meeting to help, this never happened, as when my neighbour returned, she apologised about " it not being a good idea, a family above me", and that she would get some rugs ( she has not) this is now two years later, so i took her word and told the council I didn't need them to help any further,as we had sorted out our differences. Then we had a tenancy check with our housing officer, earlier this year, and I explained that we are having a breakdown in communication, about the flooring, and i would like the council to help, as there was still no resolve, regarding the noise from the flooring, the reply i received in person, did not show any empathy at all to me, and i was told" oh well she can just get some rugs, i might add the housing officer and my neighbour are quite pally. Now she is away again, another new person is staying in the room above my bedroom, who is a lovely guy, and much quieter than my neighbour, but still very loud, I suppose because I only have one set of footsteps, instead of two or sometimes three above! So please please, I need help with, what I can do to make sure southwark council deal with this problem, and make my neighbour properly sound proof the flooring or lay carpet. To add, my neighbour sanded the floorboards about 5 years ago, I have lived here for twenty years, and never had this problem before, when the previous tenant was here with carpets throughout ( wishful thinking! ), she never got planning permission from southwark council, nor did any sound proofing. Although this is a new part of southwark councils tenancy agreement, i think for the last 3 years, you now have to have permission, although I'm not sure if this has always been the case, and i never knew, hence why I have been living with this, for this, long. I just want to feel like I'm living in my own home, as i am sure she does too, as she must be able to hear me too???? We can both enjoy our homes with less noise. HELP😢😢😢