I'm assuming that 'dreadful' is a universal assessment, since everyone I've ever spoken to who's been in that shop said much the same and swore to never go in there again if she was on duty ... you know the one? Short black bob, pale skin, glasses, annoying inflexion? Well, she's gone and the owners are mortified and apologetic that she engendered so much aggro without their knowledge ... so I promised to spread the word that she's gone-ski. So I went in there today, had a pleasant shopping experience, chatted with the lovely northern owner and bought 2 gorgeous tops. Oh, did I mention they are having a sale? Up to 50% off, lots of nice stuff ...