It's not just the swimming it's also the ridiculously cold showers in the morning and the lack of urgency to fix simple things such as hair dryers in the ladies changing rooms - it's been broken since Christmas and still nothing has been done despite it being raised several times! On the other hand late last year I complained via the website, which goes to head office about the booking in system prior to classes and how the process was actually delaying class start times - that's now been amended so perhaps the complaints need to go to head office before notice is taken.