Chartwell Wrote: ------------------------------------------------------- > Yes, it must be a real pain to deal with > arsey customers but isn't there something in > attempting to deal with each customer as an > individual for that few minutes that the > transaction is conducted? That's not paranoria > that's just having a sense that your custom might > be valued even if one is not able to get in there > mid morning, mid week. I'd agree with you absolutely, Chartwell, if these fantastically popular and successful shops were just setting up - but they're not! They've got more business than they can handle, and they've probably (intuitively) worked out that they're better off just getting on with business at peak periods, spending time chatting when they're less busy, and accepting that if this loses them the business of more, er, sensitive types, then it's not really worth worrying about. And they're not just the same business, they're FAMILY! So that sudden death was a wife, a mother, and an auntie to the guys working in both shops - and of course, they worked right through it - they've got proper stiff upper lips! I say big it up for independent retailers - they love their customers - they're the best! And yes, their samosas rule, and so does their astounding foccaccia!