Couldn't agree with you more about Beauberry House Nutty. We went for a 'special' Valentine's meal which turned into one disaster after another. Perhaps best illustrated by the fact that when we arrived, after being kept waiting for about 5 minutes in the foyer, the greeting lady said her colleague would take my coat. So I gratefully gave it to him. Whereupon he handed it to my husband and told him there was a cloakroom downstairs. In a daze my husband took the coat downstairs himself , only to be charged ?1! My lobster was not cooked - it was revolting, there was no apology or even concern. It was atrocious. I haven't received a reply to my complaint letter. I hope they sort themselves out - such a waste of a beautiful building.