Hi James I have a somewhat minor complaint to make but I'm not sure who to, so I'm hoping you can forward this to the appropriate person. We had someone knock on our door last week on behalf of the council offering a free consultation on saving energy. We've just moved into our house and it sounded like a good idea so I booked an appointment for this morning. No one turned up. Then I got a call this afternoon from Climate Energy (who are doing this for the council) to say I had booked an appointment for next Wednesday but they didn't know if it was morning or afternoon. I *know* that the woman I spoke with wrote down today's date because we had a discussion about it whether it was the 23rd or 22nd and I watched her write it, along with specifying morning, next to my contact details. So someone somewhere must have made the decision that it wasn't important to stick to these commiments or inform me that they wouldn't be. I'm currently looking after toddlers and not in paid employment, so staying in for the morning was not the biggest inconvenience, but I did turn down more attractive opportunities. I'm a bit annoyed to have been messed around like this and wonder if there are others who were disappointed for whom the inconvenience was more serious. It seems quite contemptuous of the public to treat them in this way and it really isn't the level of service I want to have offered in my name (as a Southwark resident, voter or tax payer). I don't know if the fault lies with Climate Energy (and so, I suppose, whoever contracted with them) or directly with someone at the council, but I do think it is a shoddy and inefficient way to treat people.