When a pharmacy fails NHS patients, (be it closing for lack of trained staff, or 'losing' prescriptions)they are 'in breach' of their contracts to the NHS. My GP practise have not been pro-active in what appears to be a continuing problem. The regulator - the General Pharmaceutical Council, only have powers over individual pharmacists (though they can close a pharmacy - temporarily - that is failing for some reason) It is likely telling that the prescription bags have been carrying a farewell message to a pharmacist and the branch manager.