we signed up a couple of weeks ago (as our old Vet it too far away now) and didn't think we would need their services so quickly! Had to get a quick appt after our dog fell and really hurt his leg - saw Amber last night and she was very professional, caring and informative. Really explained all our options and the stages we might need to consider if initial treatment doesn't work. Our other vet would always go for the last option, which involved x-rays, surgery etc i.e. ???. Yes, the cost is slightly more but I agree I would rather pay that if my dog is looked after well and less invasive treatment is considered first