I remember a couple of years ago, Virgin media broadband went down for the best part of a month due to a fault in the area. When I dared to suggest after nearly a month of no service and numerous phone calls to customer service (each time being told it would be resolved the next day (it wasn't of course)), I was told I was being "stingy" by suggesting they offer me a discount for that month. And when I tried to move the broadband service with me when I moved house, the customer service was shocking. I vowed never to go back. By the sounds of it, I'm glad I didn't!