Please, please, please report any issues direct to the Quality Care Commission. This is the body set-up to inspect the quality of care in GP's and other Health settings. The link is: https://www.cqc.org.uk/give-feedback-on-care I am furious that the practice cites Covid for all its problems now when I am sure the owners are still making a profit....In my experience there are one or two receptionists answering calls in the morning, it's not enough. And there are not enough medical staff employed by practice for the number of patients they have. I don't mind someone earning a profit when the service is good but to cream off profits by providing an appalling service is immoral and should be stopped by those in power. People are suffering.