I am in the 'no complaints camp' also, I have been going there regularly since it has opened with my son, he was a baby when i started and the staff were always ready to help and warm bottles etc. He is now running around and exploring which the staff dont seem to mind at all. The owner is very keen to integrate into the community and holds regular buisness events as well as story times for childern.Im certain that if any of these issues were raised that action would be taken.