Hi all, thanks for your suggestions. The powder is not staying in the draw it is getting into the machine. It's at the end of the wash when I take the clothes out of the machine that quite a bit of undissolved powder comes out with the wet clothes. It may be the water pressure: I turned my water pressure down recently because when I turn on the kitchen tap it blasts out, so I'm going to turn it back up again and see if that is the problem. Otherwise buy some gel. I haven't changed my powder and the machine is about 6yrs old and this has just started happening recently so if the above dosen't work time for a new machine! Once again thanks for your responses. L