I have visited the grotto with my child and we found it a memorable and most enjoyable experience. In addition to the above, mulled wine was given out (to the adults) and we were given free mince pies to eat too. My daughter was fascinated by the whole experience, especially the reindeer. Santa was suitably friendly and showed a good interest in the child. Her face was painted beautifully by the Christmas fairy whilst we waited for our turn to see Santa in an atmospheric, period, dated sitting room with traditional toys around for the children to play with. I would say that the entrance fee is not unreasonable considering what you get out of the experience. There is no schlepping across town to a big department store or huge shopping centre. Plus, parking is free! It is a very special quality time activity for you and your toddler to enjoy together.