SarahW

Hi - our toddler has been at CTM for about a year and we're generally happy with how he has settled in. The staff are caring and calm. The kids mix between ages, and its good to see them all getting on together, singing and dancing when we do pick up - even though it is 'the witching hour' and they clearly have been busy (judging by the biscuits / paintings / sculptures we regularly take home). They do a great mix of activities, with what appears to be a high montessori content, whilst also fitting with the Early Years Scheme. We asked in-depth questions about the poor Ofsted inspection / complaints from 2011 before we committed and were very satisified with the responses. The staff have made alot of effort with their feedback, which has improved alot in the last few months, and taken on board our suggestions. We adore our child's key worker as she is always sweet, smiling, and patient with her young charges, and happy to have a chat when we do the pick up. I can reiterate comments above, there is room for improvement, but we are generally content. Cosmetically it may not be as shiny and new as other places, and the manager may not get 100% if she were to sit a customer service exam, but she is genuinely interested in her children and has a positive approach to encouraging the best for them. She also keeps a close eye on her staff and is very involved with the day to day running of activities. I would say visit and get a feel by staying for a few half hour sessions and make up your own mind.