Hi Jeremy Thanks for your concern and yes, I got my callback and everything was sorted out to my satisfaction. I wasn't given a specific time on this occassion, I was told it would be late afternoon so I did not expect it before 5pm. My Doctor call at 525pm. On a previous occasion I was told the Doctor would ring me at 0905, and true to their word I got a call at 5 past 9. Obviously many people have had problems with DMC, I am not disputing that, I just want to give some positive feedback and as I said in my original reply, I have never had any problems at all with DMC.