I too have had rude service from them and have, as a result, used them much less over the last year. Last Christmas (2007) I ordered a capon, to be collected a week before Christmas. I was a regular customer and would go in there at least once a week, so they knew my face. I sent my husband to collect said bird and he was sent home with a turkey. I went back with the turkey, on a Saturday and was told by the main guy that I was wrong and I had definitely ordered a turkey. Now I wouldn't mind but a capon is a pretty specific thing to order - and to make matters worse he loudly started telling me what a capon is and sarcastically asking the lady who took the order "would you have written a turkey if a customer had ordered a turkey" etc. I was mortified and furious and I now only go back if I really have to. Shame, as most of the staff are pleasant but the best Italian butcher there left a while ago now. I now buy my meat via Riverford - excellent quality, but not cheap so we eat less of it. Sainsburys, I am sad to say, is also a beneficiary of their rudeness. Woodvale is excellent, particularly for beef, but it usually takes too long to get served with two active boys in tow. William Rose are sadly becoming a victim of their own success.