I tried to buy something there a few months ago, waited about 10minutes at the cash desk (there were no other customers) while the two members of staff carried on with what they were doing (one was re-arranging the display furniture, the other was at the desk counting up receipts) and in the end I just walked out...I think it's rude and makes bad business sense to ignore your customers! I'd rather spend my money elsewhere. Previously I had been mildly irritated on more than one occasion when the staff discussed their social life amongst themselves in loud detail (yawn...who cares how many cocktails you had last night, just take my money so I can go home) during customer transactions, but at least they had served the customers! I just don't bother going in there now, I like some of their stuff but the service is a let-down.