JulieP i had the same experience as you, but without children as JDR says. I popped in one day, no child, no pram, just me on my own looking forward to having a coffee and cake ... I tried to order a coffee, waited at the counter whilst the guy behind the counter was doing some counting up of receipts (fair enough), ignored me though for about 5 minutes (no acknowledging my presence with a smile or anything like that), and then when he had finsihed adding up his receipts, turned his back on me and walked into the kitchen! I walked straight out and have not been back since!