I find that being over forty with a lack of ability to choose clothes easily from racks, working full time and running a home with four children, the personal shopping experience to be a wonderful self indulgence. I have been several times over the last few years and of course if they find the outfit you like with all necessary lingerie and shoes, wrap, jewellery, or whatever, and sometimes you can't resist, or are even grateful, for the chance to buy more than one outfit because it looks so good, then obviously the service pays for itself, and I would be extremely disappointed if it ever became unavailable, not being very keen on spending the extra time travelling up to London. It amazes me that people spend so much time criticising questions on this forum instead of being helpful!