Lets think about this.. I just searched their site for Dulwich and surrounds which the office on East Dulwich covers they have 418 properties for sale!!!!!!!!!! they have about 35 people in that office doing lettings and sales so lets say half are doing sales, that 418 properties being sold by 18 people. It's obvious they have to many properties and can't cope, which is why so many of their clients are have such bad service and they are living up to everyone's expectations. My advice go, with a local agent who can give the personal touch, which everyone sounds like they are missing! My two cents!