I am a leaseholder and have experienced a lot of problems with Southwark council with repairs. I pay ?400-?500 per year for my service charge and cannot see a return, when I want certain repairs done. e.g. last year I called Southwark Council to find out when the outside of my property would be painted, as my neighbour who is a council tenant has had her property painted three times since mine was done in 1997. I was told allocation to paint my property will be in 2013, I then asked if I can be reimbursed if I do it myself and was told NO. I did paint it myself at my cost. Another issue which really p..... me off was in September I was burgled, Southwark Council turned up at my property at 11.30pm to secure my window, my window was clearly damaged and had no window locks as the burglars broke them. The guy who came round to secure the window stated that I will get a job ref within three days for the window to be repaired. I chased the repairs department after hearing nothing after three days, I chased for 10 days each time being told by the robots on customer service that they do not have my job number yet, I then requested to speak to the repairs manager, or asked for him to call me back, and was totally ignored. I then put in a complaint with Southwark, and told the complaints department that I will be fixing my window myself and want compensation once it's fixed. I was then told by the complaint department that if I fix the window I will not receive a refund, I must wait until the repairs department attempt to fix the window, which will take up to 20 working days, I was told this on the 15th of October nearly one month after the burglary, I was appalled by the service I received considering I pay for this service, Southwark Council was not interested that I live on the ground floor with a damaged window with no locks. I have since fixed my window myself and the cost (?100) has been deducted of next quarters Service Charge, however I had to kick off big time to get the deduction. If I was a freeholder my window would have been fixed within days. Southwark Council are a joke!! And I hope something can be done about this, as I know I cant be the only tenant who have problems with them.