Hi huxter, I'm a nanny,I'm sorry to see your Nanny isn't performing 100%,if my employer had issues with me I'd hope instead of letting them issues build up she'd approach me with them face to face, if like you say your nanny is defensive (which is gonna be tricky, but the Nanny has to remember that she cares for your WORLD, an if your not happy things need addressing an she should respect that) maybe you could call a 6mth review an ask the Nanny how she thinks things are going, then you tell her how you feel things are going!! Im lucky I've only had problems with one family I've worked for an I called a meeting, but I asked for it out of the family home as it was more informal an I felt it was unfair to call a meeting with the children home! If I was your nanny an you wasn't happy with my performance id hope you'd simply tell me straight!! Good Luck x