trizza

Thanks turns out we don't have TV either but virgin arexsaying it is not an area fault...

Anyone having issues today? We're on st aidans. No Internet at all. 4 day wait for an engineer.

Yep. Reported. Looks like a water main has burst and it's impacting se22 near Peckham Rye Park.

Anyone else got this issue on or near to St Aidan's Road?

I know the people involved here. Fact is that the brickhouse were sent a private email but chose to respond on the Instagram thread. I don't know why they didn't engage privately and just say on the thread that they were discussing it with the customer who complained. We all want our local businesses to succeed. But, if they want to continue getting custom from young families, they have handled this really badly.

Engineer said the practice I described is common. So if you have no Internet at all press for an engineer to come out and see if your line has a noise blocker installed...

Just to be clear. Virgin told us our fault was due to a network issue. We pushed back on this as we have no service, whereas the network issue causes intermittent broadband issues. The Virgin engineer told us the fault was caused by another Virgin engineer blocking our line at the local junction box (boxes that are located on each street). Apparently the engineers routinely inspect these boxes and block lines where there is line noise or the performance is not within recommended limits. They are supposed to tell the impacted customers so the issue can be investigated, but it didn't happen in my case. The engineer who did this also didn't log the issue centrally, so technical support had no idea about it. My advice would be that if you have no internet then this may not be attributable to a network issue, but something specific to your line and you should insist an engineer attends to inspect. I have elevated a complaint about this issue as I think it is unacceptable.

Our broadband has now finally been fixed. The cause... Virgin Media installing a noise blocker on our line at the cable box! You honestly could not make it up. According to the engineer, this is routine if the line is not meeting their spec... Problem is that the engineers do not speak to the technical team, so the technical team don't know a blocker has been installed.

A little more information. I spoke with them three weeks ago. They initially booked in an engineer then I got a text message saying they had cancelled it as it was a network wide fault. I waited a week (still no internet) and spoke with them again. The UK customer services team advised that the broadband should be intermittent with the network fault - not completely off. So it is probably an issue specific to our address. So they acknowledged we needed an engineer and booked one in (another week delay). The engineer is due to come tomorrow so we will see what the issue is. However, if you have no internet I would not accept the advice from the technical team that this is down to an area fault.

We're on St Aidans have had had no broadband for the last few days. Apparently this is down to "line noise"... i.e. a problem somewhere on the network that effectively scrambles the signal. They are estimating 1 week to locate the fault. They have become really unreliable over the past year or so. We were told the main reason is they have too much demand i.e. they have taken on too many customers. Consequently, they are having to upgrade their systems.

Saied has now finished the transformation of our garden. We're really happy with the result and would happily recommend him and his team. thanks!

Another recommendation for saied, who is working diligently on our mess of a rear garden. He has shifted 9 tonnes of rubble so far and it's really taking shape.

I've been told multiple times that they are aiming to fix the issue by 18 May. It is a capacity issue and they need to upgrade a centre in Catford or somewhere to cope. We shall see...

The tyres on each axle should have the same wear. All 4 tyres should be the same identical model. Some people alternate the tyres from front to back and vice versa when the car is serviced in order to even out the wear. I would not scrimp on tyres (or brakes) as, obviously, they are the only thing that connect the car to the road! I use Event Tyres (no connection) - https://www.event-tyres.co.uk/ They provide a good (and v competitive) mobile fitting service.

Planning Permission is usually withdrawn because the council (informally) tells the applicant they will not get it and the applicant does not want an adverse decision on file as this impacts the value of the site and future applications.