I've been going to the gym for 4 years since it was done up, always spottles & friendly staff, have never had any problems getting into classes...only when I have left it to the last minute. I've also been to most classes, find yoga & pilates etc quite good, they vary the routines unlike, body blast, body combat etc...they are still doing the same boring routine as when I joined 4 years ago, if they were to change up the routines every now & again I would have no complaints. I have given them some feedback via the website but have had no response.