Maybe things are about to get better. I called this afternoon, got put straight through and got an appointment at a time and date that suited me. This has not been my experience recently so it was a pleasant surprise. Also, after every single repeat prescription being messed up in some way for the past several months, my most recent one went through smoothly in the timescale promised. I see they have employed a practice pharmacist, which might help free up the doctors a bit.