I went today to collect 2 bikes that I had ordered and had the misfortune of dealing with the most aggressive, rudest person I have ever encountered. I was trying to explain to the man that I did not want a scratched bike (like the one he was trying to palm me off with) but a new one, as was agreed when I ordered it the day before. My request for an unscratched bike caused the man to have an aggressive outburst and he proceeded to call me a Fu**ing pain and a Fu**ing A***hole. I have never been spoken to like that - NOT EVER! I ignored the abuse and got into my car and drove off, in my rear-view mirror I saw that the manager had started following me out of the car park on foot, probably to try and explain what had happened and apologise for the employee who had shouted at me. Too late! I would not recommend that anyone buy from these Muppets, who were basically trying to rip me off and clearly cannot string an intelligent sentence together unless it includes name calling and F words. I have never been so insulted and I hope this deters other women from going to the company. I would also advise the manager/owner to employ people who don't shout and swear at customers. He lost ?500's worth of business today because he employs aggressive, uneducated staff. I left Discount Bikes and drove straight to Brixton Cycles where I purchased 2 lovely bikes from a friendly and helpful manager who knew what he was talking about.
