Thanks Kate for taking the time to appear on the forum. I think your points are very valid. I for one shop regularly with you guys but must say I have had trouble with the staff looking at me like i'm an alien and being quite blunt when I ask what might appear to be obscure questions. For example, I popped in this Saturday to ask on the off chance if you might have any Rice wine (Sake). Assuming you wouldn't have any but chancing my arm. I was told in no uncertain terms by the scoffing sales assistant that no you didnt sell Sake and nor did she think I would get any on Lordship lane. So I popped up the road and bought a bottle from Threshers. Clearly the Sake is not the issue but the staff. Not a big deal though, I still think the quality of product is worth the visit.