This conversation is very useful and also important, so thank you for your contributions. A council can have the best polices and initiatives in the land, but unless the correct and most effective method of communicating polices and services to the people who access them, the council's efforts will be in vain. It is also essential to have real dialogue to improve upon its services rather than circulating a magazine which very few read (not directed at Southwark Life). I will look into the cost of the Southwark Life and the website to ascertain whether there are any other ways Southwark Council could use to advertise their services and communicate as effectively as possible to as many people as possible. Thanks again, Joani