hi I find it difficult that often the ticket office is shut during the working day, as when the machine doesnt like my note which is often ,I cant get a ticket or a permit (as it tells me to go to the ticket office)to travel meaning I risk being late or missing my train or getting a fine. please can we have a full time ticket office or the permit machine working when the office is closed. most people are honest enough to pay when they have a permit and we should not be penalised for poor ticket office service if we cannot get that. Also on another occasion the machine ran out of change, and printed me a ticket to cash at my destination station which was tulse hill and when i got there that was closed too meaning I had no more money, and no way to get my change till the next day which when your skint and your change is all you have is pretty rubbish. sorry to bother you but its rubbish, you cant eat a promisery note. hugs easy