Last Christmas I was treated like a very unimportant customer by WR. Being Scandy, I wanted to get a particular cut of meat for our Christmas dinner which would require the butcher to step out of his comfort zone. I went in in October to discuss this with the main man there - first off he said he wouldn't do it then he said he would and that he would have to cut it from a whole pig for me but he would do it if I came back two weeks prior to needing it. I did this - he refused to serve me saying he was too busy and I could speak to one of the others before barging past me out of the shop. The person I then spoke to said that he wouldn't do it and there i was without the cut of meat I needed. I ended up going to smithfields where they were able to help me with no attitude and no palming me off with alternative cuts which were already in the back room. I do like the meat from WR but they can stuff their surly attitude in their 'only for regulars' christmas turkeys butt. I am now an 'irregular' user but wouldn't dream of trying to order a turkey or anything else from there as I am not keen on being made to feel not in exclusive club!