Their replies have been a constant repeat of the racist cake story no one below the age of 70 has heard of in Greece, now widely known as chocolate cake or the below, where we're repeatedly invited for a tour of the bakery or provided with alternatives for the slur. No acknowledgement, no thought nor reassurance that the matter will be addressed or even discussed internally. Unfortunately I don't perceive this as a professional enough response when members of the community you do business in inform your of the offence your name causes.