No didnt see the documentary but I can see how they make ?100k+. When your card is swallowed you presume it doesnt come back out and hence on a saturday night you dont report it! I know now that is silly but thats how it is. Those machines in Dulwich are always with issues especially at the weekend. I got a taxi to stansted at 4am the other saturday and this well shady person persisted standing behind me as I got cash out in the machine on the corner of Barclays.........ok nothing happened but at that hour of the day she had about 7 other machines to go to to use but for some reason wanted the one I was at! Im still amazed why these people arent tracked my card was taken in dulwich the bank must have CCTV and used in Tesco 5 minutes later near peckham rye and then 2 x jewellers in Lewisham...........they even bought something for ?8 in a sainsburys...........perhaps they were peckish!